Privacy Policy

Our Privacy Commitment

Lavenorquast Financial Planning respects your privacy and is committed to protecting your personal information in accordance with Malaysian data protection laws.

This policy explains how we collect, use, and safeguard your personal data when you use our services.

Information We Collect

We collect information you provide directly and information gathered automatically during your use of our services.

• • Contact details including name, email, phone number, and address
• • Financial information relevant to planning consultations
• • Communication records and service interaction history
• • Website usage data and technical information

How We Use Your Information

Your personal data is used exclusively for legitimate business purposes related to providing our services.

• • Provide personalized financial planning consultations
• • Communicate about your account and services
• • Improve our services and website functionality
• • Comply with legal and regulatory requirements
• • Protect against fraud and security threats

Legal Basis for Processing

We process your personal data based on the following legal grounds under applicable privacy laws.

Legal Basis: We process your data based on your consent for marketing communications and our legitimate business interests for service provision.

Information Sharing

We do not sell your personal information and only share data in the following limited circumstances.

• • With service providers who assist in delivering our services
• • When required by law or regulatory authorities
• • To protect our legal rights and prevent fraud
• • With your explicit consent for specific purposes

Data Security

We implement comprehensive security measures including encryption, access controls, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure.

Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes, typically for 7 years after service termination.

Your Privacy Rights

You have several rights regarding your personal data under Malaysian and international privacy laws.

• • Access to your personal data and processing activities
• • Correction of inaccurate or incomplete information
• • Deletion of your personal data in certain circumstances
• • Restriction of processing under specific conditions
• • Transfer of your data in a structured, machine-readable format
• • Object to processing based on legitimate interests
• • Withdraw consent for processing at any time

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze usage patterns.

Detailed information about our cookie practices is available in our separate Cookie Policy. Cookie Policy

Third-Party Links

Our website may contain links to external sites that have their own privacy policies. We are not responsible for the privacy practices of third-party websites.

Children's Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children.

Privacy Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws, with notice provided for material changes.

Privacy Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact our Data Protection Officer.